Being a Lehigh Valley gutter contractor means being local and focused. It is the reason that Ken and Ryan entrusted a local couple, Jimmy and Jess Olang, to own and operate the Allentown division of The Brothers that just do Gutters.
Jimmy has already been a huge part of the Brothers business for over 12 years. Knowing how seriously the Brothers take customer experience, communication, training, and education, it felt like the perfect start. Jess Olang is a Lehigh Valley hometown girl. She was born and raised in Allentown and knows all the local expressions. Together they make a team of Lehigh Valley gutter contractors we have all the confidence in, but don’t take our word for it. Part of our company culture is all about meeting everyone face to face. It is the best way to bring the Brothers Gutters experience right to you.
The Brothers that just do Gutters have been in business since 1999. Ken Parsons was the founder, later joined by his brother Ryan Parsons in 2002. Ken & Ryan started with their main focus on customer service and business systems and have continued to build on the idea with new methods and processes never created in the contractor field before. The years of experience have created proven systems in every phase of the business and allowed them to create a unique experience for every home owner in the Lehigh Valley. From the Six Easy Steps to a Happy Home, to the final survey of satisfaction, the process couldn’t be more home owner focused.
The Brothers that just do Gutters pledge commitment, quality, education, and training to the field, office, solutionists, partners, and home owners everywhere. Serving the Lehigh Valley home owners with a five-star gutter service doesn’t end with a pledge. It only begins. Through the systems, attention to customer service and the unique “Brothers” experience, gutter contracting in Lehigh Valley will not be left unchanged.
In 1999 Ken Parsons had just left the teaching industry and started his own gutter contractor company under the name Waterfall Seamless Gutters. In 2002 Ken’s younger brother, Ryan Parsons, accepted a job on the truck with Ken after the Graphic Design company he was working for crashed. In 2006 the Brothers briefly changed their name to Water-flow Gutter Solutions before finally becoming “The Brothers that just do Gutters” in 2009. The name we all know and love came from a radio ad the Brothers ran just a couple years prior to the change. Everyone who heard it liked it so much they thought it was the company name so Ken and Ryan stopped fighting it and adopted the name. With the name change came a few title changes as well. We decided we no longer wanted to be salesman, presidents or owners but rather Solutionists©, which embodied what we represent to our clients. Ken Parsons was re-entitled Senior Solutionist©, and Ryan Parsons became Chief Solutionist©.
Being in the gutter contractor business for over 15 years was an effort of adaptation and determination. We have been able to be successful for so long because we made our main focus the customer. The Brothers that just do Gutters offer a wide variety of installations, cleaning and repairs in a small niche industry of seamless rain gutters and leaf guards. We have been able to grow the reliability of our services and offer only the best products by focusing all our effort on gutter systems and guards.
Our mantra, “Reinventing Contractor Service™” is the phrase we live by in all areas of our business, every day. The story of The Brothers that just do Gutters began with hard work and a dream to be a community-loved contractor. We wanted to reinvent how clients experience contractor services and provide a level of customer service and reliability that was lacking in our industry.
Along the way, we had to learn to move at the speed of business and invent many new methods never before implemented in the contractor field. Meeting our goal of being a five-star contractor and reinventing contractor service meant focusing on every detail of the job. By creating a unique experience with the homeowner, investing in our employees, sourcing the best products, and creating training methods for publishing every review a homeowner made on our independent review services, we started to rise above the rest.