Ever since Greg had his own “business” mowing neighborhood lawns when he was in elementary school he has worked in some sort of customer-facing role; working at the local grocery store in high school, working in food service, fitness, other franchise models —all customer-facing. He has a degree in engineering and enjoys getting into the nitty-gritty of how things work and problem-solving. For years, he’s worked to blend these experiences to find operating efficiencies to deliver top-notch customer service.
Liz began her career as the Director of Public Relations and Marketing in a large department store chain in Chicago, Boston, and Newport Beach, CA. Later, she opened a consulting firm specializing in non-profit work, special events, public relations, and marketing. After moving to Michigan in 2003, she joined a restaurant group as their Director of Communications and Operations. In 2017, Liz and her restaurant partners started a real estate development firm developing and managing residential and commercial real estate projects throughout Michigan. Two years ago, she joined a management group managing multiple franchise concepts from business development to operations, sales, and marketing. Liz earned her BS from Northwestern University and lives in Ann Arbor with her husband Andrew, their 3 kids, and a pug.
I have always been extremely interested in business and entrepreneurship. It is something I have dreamed about since college. I was a college baseball player and wanted to build teams professionally and drive people personally, professionally, and financially. Over the past 7 years, we have built multiple concepts, both from inception, and franchise models. It has been a tremendous experience.
Matt traded commodities for 20 years before he began his life as an entrepreneur. Along with his partners, he owns and operates three other franchise models. He has a passion for mentoring team members and scaling businesses. He lives in Ann Arbor, MI with his wife and three kids.
The Brothers that just do Gutters was a natural fit for our various backgrounds in the service industry. The employee growth and development model and the focus on customer service are two areas that really impressed our group. We are very excited to work with the BG team and grow Metro Detroit in the coming years.
The franchisor support is the best we’ve come across. Their culture permeates through their team and the franchisees. It all starts with how you treat people and Founders, Ryan and Ken definitely do it the right way. With best-in-class products and fantastic customer service, the model speaks for itself; over 20 successful franchise operators and expanding rapidly.
The Brothers that just do Gutters have developed a successful process to do it better in markets across the US. Our team offers our clients in Metro Detroit an incomparable level of service and will always bring an organized, disciplined approach to every project we work on.
In 1999 Ken Parsons had just left the teaching industry and started his own gutter contractor company under the name Waterfall Seamless Gutters. In 2002 Ken’s younger brother, Ryan Parsons, accepted a job on the truck with Ken after the Graphic Design company he was working for crashed. In 2006 the Brothers briefly changed their name to Water-flow Gutter Solutions before finally becoming “The Brothers that just do Gutters” in 2009. The name we all know and love came from a radio ad the Brothers ran just a couple years prior to the change. Everyone who heard it liked it so much they thought it was the company name so Ken and Ryan stopped fighting it and adopted the name. With the name change came a few title changes as well. We decided we no longer wanted to be salesman, presidents or owners but rather Solutionists©, which embodied what we represent to our clients. Ken Parsons was re-entitled Senior Solutionist©, and Ryan Parsons became Chief Solutionist©.
Being in the gutter contractor business for over 15 years was an effort of adaptation and determination. We have been able to be successful for so long because we made our main focus the customer. The Brothers that just do Gutters offer a wide variety of installations, cleaning and repairs in a small niche industry of seamless rain gutters and leaf guards. We have been able to grow the reliability of our services and offer only the best products by focusing all our effort on gutter systems and guards.
Our mantra, “Reinventing Contractor Service™” is the phrase we live by in all areas of our business, every day. The story of The Brothers that just do Gutters began with hard work and a dream to be a community-loved contractor. We wanted to reinvent how clients experience contractor services and provide a level of customer service and reliability that was lacking in our industry.
Along the way, we had to learn to move at the speed of business and invent many new methods never before implemented in the contractor field. Meeting our goal of being a five-star contractor and reinventing contractor service meant focusing on every detail of the job. By creating a unique experience with the homeowner, investing in our employees, sourcing the best products, and creating training methods for publishing every review a homeowner made on our independent review services, we started to rise above the rest.