Bob grew up in central Pennsylvania where he graduated from college in 1997. Right after college, Bob moved to the Washington DC area. During this time of the dot-com era, he worked for the largest online bank.
It was both exciting and grueling work. After the bank was acquired by a large financial firm, he decided it was time to move to the Philadelphia area.
Back in Philadelphia, PA, Bob took a position with IKEA (the Swedish furniture retailer), where he worked for over 20 years in various accounting and financial positions. It was an amazing company to work for. He spent his last five years there managing a group that owned the analysis and validity of the store P&Ls. He thought he would retire from there one day. However, sometimes life takes you in a different direction.
Having always wanted to own their own business, Bob and his wife were already looking into personal opportunities. Because of the high costs required to acquire the local business opportunity, franchising opportunities became more appealing. Between the stories of their friends who were also in franchising and some of their own research, the timing was perfect to launch a franchise as their own local business opportunity.
The Brothers that just do Gutters met the criteria and goals. The culture being built in the franchise is not something they saw anywhere else. The dedication to customer service is rarely seen in the home services world these days.
Bob is especially looking forward to implementing the development programs the Franchise has created for the installers and sales teams. That level of commitment to train, prepare, promote, and grow employees from within is outstanding in this type of industry. Not only does it keep culture alive, it builds confidence, skills, and responsibility within the team to produce the best results for homeowners.
The level of skill ship being offered to the people of Philadelphia with this Franchise is very exciting to Bob and his wife. Being able to create real solutions for homeowners is an incredible opportunity to demonstrate the values forming the backbone of the Franchise. This leads to providing homeowners with unprecedented opportunities in the gutter industry.
In 1999 Ken Parsons had just left the teaching industry and started his own gutter contractor company under the name Waterfall Seamless Gutters. In 2002 Ken’s younger brother, Ryan Parsons, accepted a job on the truck with Ken after the Graphic Design company he was working for crashed. In 2006 the Brothers briefly changed their name to Water-flow Gutter Solutions before finally becoming “The Brothers that just do Gutters” in 2009. The name we all know and love came from a radio ad the Brothers ran just a couple years prior to the change. Everyone who heard it liked it so much they thought it was the company name so Ken and Ryan stopped fighting it and adopted the name. With the name change came a few title changes as well. We decided we no longer wanted to be salesman, presidents or owners but rather Solutionists©, which embodied what we represent to our clients. Ken Parsons was re-entitled Senior Solutionist©, and Ryan Parsons became Chief Solutionist©.
Being in the gutter contractor business for over 15 years was an effort of adaptation and determination. We have been able to be successful for so long because we made our main focus the customer. The Brothers that just do Gutters offer a wide variety of installations, cleaning and repairs in a small niche industry of seamless rain gutters and leaf guards. We have been able to grow the reliability of our services and offer only the best products by focusing all our effort on gutter systems and guards.
Our mantra, “Reinventing Contractor Service™” is the phrase we live by in all areas of our business, every day. The story of The Brothers that just do Gutters began with hard work and a dream to be a community-loved contractor. We wanted to reinvent how clients experience contractor services and provide a level of customer service and reliability that was lacking in our industry.
Along the way, we had to learn to move at the speed of business and invent many new methods never before implemented in the contractor field. Meeting our goal of being a five-star contractor and reinventing contractor service meant focusing on every detail of the job. By creating a unique experience with the homeowner, investing in our employees, sourcing the best products, and creating training methods for publishing every review a homeowner made on our independent review services, we started to rise above the rest.